oHallo Help Centre

Everything you need to set up and run oHallo, from your first workspace to managing conversations, shaping how the assistant answers, and monitoring quality.

Getting Started Meet oHallo and learn how to navigate the dashboard.

Conversations Manage customer conversations across every channel.

Cases Track the structured business work that comes out of conversations.

Follow-ups Keep an eye on scheduled follow-up messages and the ones that need a person.

Contacts and Accounts View and manage your customer contacts and company accounts.

Knowledge Base Give the assistant the answers it needs about your products and processes.

Policies Define the business rules the assistant must follow.

Insights Monitor CSAT scores, usage, and case quality.

Calls Handle inbound and outbound voice calls.

Settings Configure users, channels, agents, the MCP hub, and more.